Payments
A downpayment of 50% is required upon booking. The 50% balance is due latest 30 days before the day of arrival. This amount is not refundable, not exchangeable and not editable. For reservations done less than 30 days before arrival, the full amount is due immediately upon booking. In case of non-payment on the agreed due dates or in case one of the clauses is broken, and 5 working days after a reminder via registered letter with no response, this agreement will be immediately terminated.
Cancellation policy
In case of cancellation, payments will not be refunded. In case of modification or no show on the arrival date, the total balance will be due and the rental will be reallocated immediately. The concerned apartments hereafter mentioned are exclusively used for vacation rental, as a temporary residence and for the lessee's use.
Check-in and Check-out
Check-in is at 2.00 PM. Check-Out is at 12.00 PM. Early Check-in or Late Check-out is subject to availability. Please send over your estimated time of arrival or flight details including flight number to organize pick-up.
Damage deposit
The agreed damage deposit will be charged upon arrival in cash. The amount will be refunded on the day of your departure, reduced by fees for booked services or any damage caused during your stay. (40.000 THB for Sky Dream Villa, 20.000 THB for Paradise Villa)
Inventory of fixtures
Upon arrival, check carefully the inventory available in the rental. In case of dispute, please contact us immediately by email at tim@mykeythai.com. Without any dispute, the inventory will be deemed as compliant and accepted with no reservation.
Cleaning
When checking out, please make sure the rental is not dirty beyond normal use. In case the rental is left as is, a fee may be deducted from the amount of your damage deposit.
Smoking Policy
Smoking is strictly forbidden in common areas and within all rooms. Please use the designated areas.
Internet
Access to the Internet via Wi-Fi is included and complimentary during your stay. Mykeythai will not be liable for any interruption of service caused by the Internet provider or any other cause beyond its control. No refund and no discount will be granted in case of unavailability of the network access.
Airconditioning
Mykeythai will not be liable for any dysfunction of air conditioning for any cause outside of its control. No refund or discount will be granted in case of unavailability during the stay.
Liability
All rentals are controlled and checked by Mykeythai. The advertising descriptions are true to reality and written in good faith. For any complaint, the lessee commits to inform tim@mykeythai.com by email within 48hr. The lessee also commits to collaborate with Mykeythai to try to solve the issue. Without any written communication and express consent from Mykeythai, the lessee leaving the rental before the agreed check-out date will lose the right to get a refund for his full stay. Complaints notified after the check-out date will waive the lessee’s right to get a refund. Mykeythai reserves the right to reallocate another rental with similar or higher characteristics. If the lessee refuses the transfer, Mykeythai will refund the amounts already paid, but the lessee will not be entitled to any additional compensation.
Maintenance
If during the stay, the lessor needs to have someone operate following the lessee’s request (sent by email), like maintenance companies (blocked drains, broken domestic appliances, broken glass…) and if the lessor’s responsibility is cleared, those operations will be charged. Key loss: 2.000 THB (lock and keys replacement).
Respect and others
The rental is strictly reserved for the lessee and his family and friends. Important Travel Information Depending on the rental Mykeythai provides dedicated house regulations, security precautions and further information about services. Please contact tim@mykeythai.com for details.